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Reports > Customer relations

Introduction

The report presents mutual settlements for the selected period, which were carried out with the client in general or the point of sale in particular.
The report has two options for presenting information:

  • Turnover by customers,
  • Turnover by retail outlets.

helpful_hint
The report can be built only on the data that is available in the system.
If returns or payments from customers are received not only through the mobile application, the data in the report may not correspond to the data in the company's ERP.
This is due to the fact that when implementing, as a rule, from the ERP to ST-Mobi.com payments and returns are not loaded, but only shipments.
If it is necessary to achieve complete convergence of the report data between ST-Mobi.com and the ERP - individual modification of the data exchange module in the ERP may be required.
For more information, contact technical support.

Report Attributes

TitleDescription
Mutual settlementsInitial balanceBalance at the beginning of the billing period. The data is imported from the ERP.
ShippedAmount from the shipment documents.
PaidAmount from Cash Receipt Orders documents.
Final balanceBalance at the end of the period. The data is imported from the ERP.
OwnerOwnerOwner of the outlet is displayed based on the data of their directory Owners.
OutletPoint of salePoint of sale is displayed based on the data of their directory Points of Sales.
Type of OutletType of outlet.
National chainNational chain is displayed based on the data of their directory Chains.
Regional chainRegional chain is displayed based on the data of their directory Chains.
AddressAddress of outlet.
DocumentsDateDate of creating document.
Date and TimeDate and Time of creating document.
Document codeDocument Code of the shipment or receipt cash order.

Turnover by Customers

By default, the first report screen displays summary information for all clients and looks like this:

When selecting a client of interest, you can proceed to viewing a more detailed report on the outlets of this client.
To do this, click on the line with the name of the client.
The report will look like this:

When selecting a point of interest, it is possible to view a detailed report on the documents for this point of sale.
To do this, click on the line with the name of the outlet.
The report will look like this:

You can open the documents for viewing and study the details of the items by clicking on the link in the Document Code column.

Additional features of the Customers Report

Icon

Title

DescriptionExample

Export to Excel totals for all clients

Exporting of information on customer relations in Excel format.
Exporting is carried out from the first screen of the Customers Report.

Export to Excel totals for the selected client

Exporting of information on the relationship with the outlets of the selected client in Excel format.
Exporting is carried out from the second screen of the Customers Report.

Export to Excel details for the selected client

Exporting of information about documents within the selected point of sale of the client.
Exporting is carried out from the third screen of the Customers Report.

Turnover by Retail Outlets

To view the report in the retail outlets mode, click All points of sales.
The report looks like this:

When selecting a point of sales, it is possible to view a detailed report on the documents for this point of sale.
To do this, click on the line with the name of the outlet.
The report will look like this:

You can open the documents for viewing and study the details of the items by clicking on the link in the Document Codes column.

Additional features of the report on Retail Outlets

Icon

Title

DescriptionExample

Export to Excel totals for all outlets

Exporting of information on relationships with retail outlets in Excel format.
Exporting is carried out from the first screen of the Report on Retail Outlets.

Export to Excel details for the selected client

Exporting of information about documents within the selected point of sale of the client.
Exporting is carried out from the second screen of Report on Retail Outlets.

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