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Documents > Refunds

Introduction

Return of goods - is a procedure for returning goods by the buyer through the field staff or through the office.
Process of return of goods consists in the formation of the document Return of goods on mobile devices in the fields or in the ERP.

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By default, the system displays only return documents collected by employees using mobile devices.
Return documents created directly in the ERP are not uploaded to ST-Mobi.com .
This may affect the convergence of information in the reporting between ST-Mobi.com and ERP, as well as affect the absence of some data on employees' mobile devices.
Individual modification of the data exchange module between ERP and ST-Mobi.com and download all the return documents.
If this is necessary based on your business processes, please, contact the technical support service with a request.

Appearance of the list of documents

By default, the appearance of the list of documents Returns of goods looks like this:

Document List Attributes

Title	Description
Code	Document code assigned by the system in the mobile application.
Created on PDA	Date and time the document was created. The value is taken from the system time on the mobile device.
Delivered	Date and time of receipt of the document in ST-Mobi.com. The value is taken from the system time on the servers ST-Mobi.com and it is adjusted according to the time zone specified in your company's settings.
Changed	Date and time when the document was updated in the database ST-Mobi.com. The value is taken from the system time on the servers ST-Mobi.com and it is adjusted according to the time zone specified in your company's settings.
Accepted in ERP	Status of receiving the document by ERP. Presence of this status means that the ERP has informed that the document has been accepted.
Sent to ERP	Status of sending the document from ST-Mobi.com to ERP, but its receiving has not yet been confirmed.
Business status	User status of the document being imported from the ERP.
Employee	Full name of the employee who created the document on the mobile device.
Route	Login of the employee who created the document on the mobile device.
Warehouse	Displays selected on mobile device warehouse for document.
Firm	Legal entity from which the document was created.
Outlet	Point of sale where and for whom field document was created by employee.
Counteragent	Legal entity of the client for whom field document was created by employee.
Owner	Head office of the chain or the owner of the client's business.
Contract	Contract with the client, on the basis of which the calculations of prices and individual conditions were made in the mobile application.
Address	Address of the location of the outlet where field document was made and where it is necessary to deliver the products or something like that.
Price type	Type of prices selected on the employee's mobile device displays the name of the price list, the prices of which were announced to the client when created field document.
Price includes VAT	Status of VAT inclusion in the price of goods within the entire document.
Discount / Extra Charge	Percentage of discount or margin set by the employee on the mobile device for the entire document.
Amount without VAT	Amount of the application document without adding VAT.
Amount with VAT	Amount of the application document with VAT added.
VAT amount	Calculated amount of VAT added to the entire document.
Document Basis	Name of the shipment document that determines the fact of delivery of the products that the customer is going to return.
Document Basis Date	Date of the shipment document, which determines the fact of delivery of the products that the customer is going to return.
Comment	Text comment left by an employee on a mobile device during the application process. It may contain important information about client or about document.
National chain	National chain to which the outlet belongs, in which the return document is issued.
Regional chain	Regional chain to which the outlet belongs, in which the return document is issued.
Additional attribute (one or more)	Additional information about document, informational (for viewing only) or of a collective nature.

If not all columns fit on the screen, horizontal scrolling of the screen appears to the right and left.
Display of columns, their width and relative position can be customized.

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Business Status of document is used to transfer from ERP to ST-Mobi.com and to the devices of field employees of additional business information about the movement of the document on the business process and the final resolution.
If such are provided by the principles of your accounting.
To use this status, you will need to customize of data exchange module.
Please, contact technical support for more information.